At viparo.xyz, we are committed to providing the best shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a comprehensive return policy to ensure that you can make returns or exchanges easily. Please take a moment to review the following guidelines regarding returns, exchanges, and refunds.

1. General Return Guidelines

We understand that sometimes a purchase might not meet your expectations, and we want to make the return process as smooth as possible. The following terms and conditions apply to all returns:

  • Eligibility for Return: Items can be returned within 30 days of receiving the product.
  • Condition of Returned Products: Items must be in original condition, unused, and with all original tags and packaging intact. Products that have been damaged, worn, or altered are not eligible for a return.
  • Non-Returnable Items: Some items cannot be returned, including:
    • Personalized or customized products
    • Final sale items
    • Gift cards
    • Digital downloads
    • Perishable goods

If you have any doubts about whether your product qualifies for a return, please reach out to our customer service team.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Customer Service: To initiate a return, send us an email at support@viparo.xyz or fill out the contact form on our website. Provide your order number, item details, and the reason for the return.
  2. Return Authorization: After reviewing your request, our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
  3. Shipping the Item Back: You will need to securely package the item and return it to us using a trackable shipping method. We recommend using insured shipping to protect the item while it is in transit.
  4. Return Processing Time: Once your return is received and inspected, please allow up to 10 business days for processing. If the return is approved, we will proceed with the appropriate refund or exchange.

3. Refund Policy

If your return is approved, you will be issued a refund according to the following criteria:

  • Refund Method: Refunds will be processed to the original payment method used at the time of purchase. If you paid by credit card, it may take a few business days for the funds to reflect in your account, depending on your bank or credit card provider.
  • Partial Refunds: In some cases, partial refunds may be issued for returned items. For example, if the product has been used or returned in damaged condition, you may receive a reduced refund.
  • Non-Refundable Fees: Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to a product defect or an error on our part.

4. Exchanges

If you would like to exchange a product for a different size, color, or style, you can initiate the return process and place a new order for the desired item. Unfortunately, we do not offer direct exchanges. Here’s how you can exchange your item:

  1. Return the item as per our return process.
  2. Once the return is approved and processed, you can place a new order for the item of your choice.
  3. For any questions about our exchange process, please contact our customer service team.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please follow these steps:

  • Contact Customer Service: Immediately contact us at support@viparo.xyz with your order number, photos of the damaged or defective product, and any other relevant details.
  • Return Instructions: We will provide you with a prepaid return shipping label and instructions on how to return the defective item.
  • Full Refund or Replacement: If the item is confirmed to be defective or damaged, we will either provide a full refund or send you a replacement at no extra cost.

6. Cancellations

If you need to cancel an order, please do so as soon as possible. We aim to process orders quickly, and once an order is shipped, we are unable to cancel it. To cancel an order:

  1. Contact us within 24 hours of placing the order to request a cancellation.
  2. If your order has already been shipped, please follow our standard return process after receiving the item.

7. Late Returns

If you return an item after the 30-day return window, we may not be able to process your return. However, we will review each situation on a case-by-case basis. If you wish to return an item after the return period has ended, please reach out to us, and we will evaluate your case.

8. Refunds for Promotional or Discounted Items

Promotional or discounted items are eligible for return under the same conditions as full-priced items, but refunds may be adjusted to reflect the price paid during the promotion. If you used a discount code, the refund will be based on the final price paid.

9. International Returns

For international orders, the return policy applies, but please be aware of the following:

  • Return Shipping Costs: You will be responsible for return shipping costs for international orders.
  • Customs Duties and Taxes: Any customs duties or taxes paid on international shipments are non-refundable.

We strongly recommend using a trackable shipping method when returning international orders.

10. Contact Us

If you have any questions or concerns about your return, exchange, or refund, please feel free to reach out to our customer service team at:

  • Address: 7645 Roswell Rd NE, Sandy Springs, GA 30350, United States
    Phone: +17707305600
    Email: admin@viparo.xyz

Our team is available Monday through Friday from 9:00 AM to 6:00 PM (EST) and will be happy to assist you with any issues regarding your order.

11. Additional Information

  • Restocking Fees: In some cases, a restocking fee of up to 15% may apply to certain products that are returned.
  • Return Processing: All returns are subject to inspection. If the item is returned damaged, used, or without the original packaging, it may be rejected or a partial refund may be issued.

12. Policy Changes

We may update or modify our return policy from time to time. Any changes to the policy will be posted on this page, and the updated version will be effective as of the date it is posted. We encourage you to periodically review this page to stay informed about our return and refund processes.

Thank you for choosing viparo.xyz! We strive to provide you with high-quality products and exceptional customer service. If you have any questions regarding this policy or need assistance with a return, don’t hesitate to reach out to us.